Shipping policy

Shipping Policy

Processing Time
Please note that we require 1–3 business days on average to process and fulfill your order before dispatching it. Business days do not include weekends or public holidays. We always do our best to ship your order as quickly as possible.

Estimated Delivery Times

• United States: 10–15 Business Days

• Worldwide: 10–15 Business Days

Please consider that delivery times may vary depending on your location and any holidays that may affect transit.

At Nyvella, we celebrate the act of discovery. We work with small vendors from around the world to bring you unique products — some of which are shipped directly from our partners overseas. Due to the nature of international shipping, occasional delays may occur, so all delivery times are estimates only, and specific delivery dates cannot be guaranteed.

Pre-Ordered or Back-Ordered Items
If your order contains a pre-ordered or back-ordered item, we will ship any available items immediately and send the remaining items as soon as they are back in stock. If you receive only part of your order, don’t worry — the rest will arrive shortly after.

Tracking Your Order
Once your order has shipped, you’ll receive a confirmation email and/or text message (if a mobile number was provided) containing a tracking ID and link to follow your package. Please allow 2–4 business days for tracking information to become active.

Wrong Address Disclaimer
It is the responsibility of the buyer to ensure that the shipping address provided is correct. We do our best to process and ship orders quickly, so there’s only a short window to make changes.
If you believe you’ve entered an incorrect address, please contact us immediately at hello@nyvella.com.

Returns
Please refer to our Return Policy for detailed information on how to make a return.