Return & Refund Policy

At AVEKLOS, we want you to feel confident with every purchase. If something isn’t quite right, we’re here to help.

30-Day Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must be:

• Unworn, unused, and in their original condition

• Free from stains, odors, makeup, deodorant, or other signs of wear

• Returned with all original tags and packaging, where applicable

Items that show signs of wear, washing, alteration, or damage after delivery may not be eligible for a refund.

How to Start a Return

To request a return, please contact us at info@aveklos.com within 30 days of receiving your order.

Please include your order number and the item(s) you would like to return. Our customer support team will provide you with the appropriate return instructions.

Please do not send a return to any address without first contacting us. Returns sent without authorization may not be accepted or processed.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for the cost of return shipping.

We recommend using a trackable shipping method and keeping your shipping receipt until your return has been fully processed. AVEKLOS is not responsible for return packages that are lost or damaged in transit.

If you received a damaged, defective, or incorrect item, please contact info@aveklos.com so our team can assist you.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund to your account.

Original shipping charges, where applicable, are non-refundable unless the return is the result of an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong item, contact us at info@aveklos.com as soon as possible. Please include your order number and clear photos of the item so we can review the issue and provide an appropriate solution.

Exchanges

If you would like a different size, color, or item, please contact us at info@aveklos.com. Our team will let you know what options are available for your order.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return once opened, worn, or used. Items marked as final sale are also not eligible for return unless they arrived damaged, defective, or incorrect.

Gift cards, if offered, are non-refundable.

Order Cancellations

If you need to cancel or change an order, please contact us at info@aveklos.com as soon as possible.

We cannot guarantee that an order can be changed or cancelled once it has entered processing or has been shipped.

Contact Us

If you have any questions about a return or refund, our customer support team is happy to help.

AVEKLOS
Email: info@aveklos.com